We’ve put together a list of the most frequent questions we get asked.
Once you have viewed a property we can hold it for a maximum 4 weeks from the date the initial holding deposit is paid.
As of May 2026, you can no longer be required to commit to a minimum fixed term, commonly 6 or 12 months, and you will be able to give two months’ notice at any point from the start of the tenancy.
‘Furnished’ generally means that the home has furniture but does not have bedding or kitchen equipment such as plates and cutlery. ‘Unfurnished’ means that you need to supply all furniture and kitchen equipment.
Tenants have the legal right to request a pet. Landlords can't refuse your request without a valid reason, e.g. other residents of the building having severe allergies or the property being unsuitable for the type of pet.
Yes. Please ask for advice and suggestions on arrival.
The owner insures the property and its contents, but you should consider arranging insurance for your own possessions. We can provide further information to help you do this.
We are introductors for Let Alliance who offer a range of products designed specifically for the lettings industry. Further information is available so click on the link below for a free, no obligation quote. Visit Let Alliance here.
The owner is responsible for all internal and external repairs. The tenant only pays if the breakdown or repair is due to negligence or misuse (eg a burn mark on a carpet; smashed wine glasses).
For the simple reason that an ‘average’ cost would by definition mean – with all things being equal – that 50% of tenants would be using more than the average cost and so we would be misleading people.
In the majority of cases where we are the managing agents, we are on 24-hour call. For personal emergencies such as Fire or Accident you should dial 999. If you smell gas call 0800 111 999.